We understand you’re eager to receive your thoughtful Ritziant gift! Here’s a breakdown of our typical shipping and delivery timelines:
• Shipping: Once your order is placed and any personalization details are confirmed (if applicable), your order will be shipped within 1-3 business days.
• Delivery: Delivery timelines depend on your location in India. Generally, you can expect to receive your order within 3-8 business days after it ships.
Here’s the good news: We will update you by sending you a tracking ID once your order ships. This will allow you to easily track your package and see its estimated delivery date. So, you can relax, knowing your jewellery or gift is on its way to bring joy to you or your loved one!

Currently, we do not offer Cash on Delivery (COD).
We offer a secure and user-friendly online payment gateway for a smooth and hassle-free checkout experience. We accept a variety of convenient payment methods, including UPI, credit cards, debit cards, and other popular options.

Yes, we provide free shipping on orders over ₹ 999/-

Due to our policy, we do not offer returns or exchanges for jewellery items and gift products. However, if your product is damaged upon delivery, you may request a refund or exchange. To do so, please email care@ritziant.com with a detailed unboxing video showing the damage. Our team will review your request and contact you with a solution.

Absolutely! We understand that plans might change. Here’s how cancellation works:
• Unpersonalized orders: If you haven’t chosen any personalization options for your order, you can request a cancellation within 2 hour of placing your order. Why 2 hour? Because we might ship your package on the same day of your order placement. To cancel, simply send us an email at care@ritziant.com or reach out to us via WhatsApp +91 74188 11331. The sooner you contact us, the easier it is to process your request.
• Personalized orders: Once you’ve added personalization details to your order, unfortunately, cancellation is not possible. Personalized items are crafted specifically based on your request, and the process begins soon after the order is confirmed.
We recommend double-checking your order details before finalizing it, especially if you’re considering personalization. If you have any questions before placing your order, feel free to contact us! We’re happy to help in any way we can.

To personalize your products, enter your WhatsApp number during checkout. Within 30 minutes to 4 hours of placing your order, we will contact you on WhatsApp to gather your personalization details. Please respond promptly to avoid any delays in processing your order.

Yes, we offer gift wrapping services. You can select this option at checkout.

We have a blog dedicated to jewellery care that might help you. Visit our blog for tips and best practices on maintaining the quality and longevity of your jewellery.

We’re always happy to hear from you! Here are a few ways you can reach our friendly customer service team:
• Email: Send us an email at care@ritziant.com and we’ll get back to you as soon as possible.
• WhatsApp: Just send us a message to our WhatsApp number +91 74188 11331. This is a great option for quick questions or to follow up on your order.
We look forward to connecting with you and helping you with your order or create the perfect personalized gift!